Voice Analyst: Ton & Volume
-40%
16,66 €
9,99 €
Captures d'écran
Description
IQVIA Orchestrated Customer Engagement (OCE) is a solution that connects sales, marketing, medical and other functions to help life sciences representatives transform to a new orchestrated commercial model.
OCE supports customer-facing personas such as territory managers, medical science liaisons, key account managers and life sciences representatives with functionality that goes far beyond traditional personal engagement and marketing automation. OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel journeys and the field to trigger compliant digital touchpoints.
OCE is part of an integrated commercial ecosystem that enables you to manage the end-to-end process of customer engagement.
OCE supports customer-facing personas such as territory managers, medical science liaisons, key account managers and life sciences representatives with functionality that goes far beyond traditional personal engagement and marketing automation. OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel journeys and the field to trigger compliant digital touchpoints.
OCE is part of an integrated commercial ecosystem that enables you to manage the end-to-end process of customer engagement.
Nouveautés (v23.9.2)
In this release we fixed:
- An issue with the Time Off Territory Slots custom setting configuration format.
- An issue where new account creation in the SBC flow failed when a single account record type was assigned.
- An issue where a segment in CallMessage on iPhone was preselected before the user entered a customer reaction.
- An issue with the Time Off Territory Slots custom setting configuration format.
- An issue where new account creation in the SBC flow failed when a single account record type was assigned.
- An issue where a segment in CallMessage on iPhone was preselected before the user entered a customer reaction.
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