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DLVRD - Live Agent

Affaires

Gratuit

DLVRD - Live Agent

par DLVRD

v1.0.5 54 Mo Universel 17+

Description

Vayacom is a multi-channel customer support application helping customer care executives to connect and resolve customer queries. Its Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference.

The application is powered with following features:

- Accepting an incoming chat
- Sending/Receiving text, audio, video, document messages to/from multiple channels.
- Inviting other live agents to a chat
- Transferring chats to other agents

Nouveautés (v1.0.5)

- User Journey added
- Some Improvements and some bugs fixed