Description
Cendra AI — the AI-powered guest communication platform built for hospitality operators.
Manage all your guest messages from one inbox. Cendra connects to your PMS and channels like Airbnb, Booking.com, Expedia, and WhatsApp — bringing every conversation into a single, intelligent workspace.
KEY FEATURES:
• AI-Powered Responses: Automate guest replies with AI trained on 15+ years of hospitality expertise. Handle check-in instructions, amenity questions, and special requests automatically.
• Unified Inbox: All guest messages from every channel in one place. No more switching between Airbnb, Booking.com, WhatsApp, and email.
• Real-Time Push Notifications: Never miss a guest message. Get instant alerts for new messages, bookings, and items that need your attention.
• Smart Escalation: AI handles routine questions. You get notified only when human attention is needed.
• Multi-Property Support: Manage hotels, short-term rentals, hostels, corporate housing, and luxury villas — all from one app.
• Team Collaboration: Assign conversations, set permissions, and coordinate with your team in real-time.
• Knowledge Base: Train your AI assistant with property-specific information, house rules, and local recommendations.
BUILT FOR:
Hotels, Vacation Rentals, Airbnb Hosts, Hostels, Corporate Housing, Luxury Villas
Works with 50+ PMS platforms and all major OTA channels.
Start your 30-day free trial at https://cendra.ai
Nouveautés (v4.1.1)
Bug fixes and reliability improvements:
• Restored in-app update delivery for iOS users — fixes now arrive automatically without needing to update from the App Store every time.
• Improved agent profile tone selection so your custom tone stays in place when you switch between presets.
• Fixed file attachment preview disappearing right after upload in chat.
• Fixed image messages displaying as "Image" text instead of the actual photo.
• Smaller UI fixes across the inbox, agent sandbox, and settings screens.