Sambad

Sambad is an omnichannel communication platform that brings all your customer conversations into one unified inbox. Whether your customers reach out via Instagram, WhatsApp, Facebook Messenger, TikTok, Gmail, or your website — you can respond instantly from a single app.

UNIFIED INBOX
• View and manage all conversations across Instagram, WhatsApp, Facebook, TikTok, Gmail, and website chat widget in one place
• Filter conversations by channel, assignment status, or team member
• Never miss a message with real-time push notifications

TEAM COLLABORATION
• Assign conversations to yourself or team members
• Add internal notes visible only to your team — not the customer
• Take over conversations from AI or other team members
• See who's handling each conversation at a glance

CONTACT MANAGEMENT
• Create and manage customer contacts
• Link conversations to contacts for a complete customer profile
• View contact details, channel presence, and conversation history

ECOMMERCE ORDERS
• Browse your Blanxer product catalog directly from the chat
• Create orders for customers without leaving the conversation
• Select delivery city, add products to cart, and track order status
• View recent orders and payment status for each customer

SMART FEATURES
• Send images directly from your camera roll
• Mark conversations as read automatically
• View message delivery and read status
• Support for text, images, audio, video, documents, stickers, and more
• Unsupported message types are clearly indicated

BUILT FOR TEAMS
• Switch between multiple organizations
• Role-based access and conversation permissions
• AI-handled conversation indicators
• Conversation assignment with optional notes

Sambad helps businesses of all sizes manage customer communication efficiently. Whether you're a solo entrepreneur or a growing team, Sambad keeps every conversation organized and every customer happy.