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TRUMPF Service App

Business

Free

TRUMPF Service App

by TRUMPF GmbH & Co. KG

3.0 (16) v4.7.0 135 MB Universal 4+

Screenshots

Description

TRUMPF Service App - The app for your service cases

With the Service App TRUMPF now offers a practical alternative to the hotline of the Technical Service. Whether it comes to a technical problem, a spare part or a question for maintenance: in five easy steps, you create a service cases. Simply select the affected machine and the message cause, add a description and photos and name a contact person for TRUMPF. Already, you can send the message around the clock to TRUMPF.

You can then track the current processing status of your case in the app. Even more transparency ensures that all users of a company have access to the information.

In order to use the app a free account for our customer portal MyTRUMPF is necessary. You can easily register for MyTRUMPF in the app after downloading it.

Download the app now for free to your device and test the new way to our Technical Service.

What's new (v4.7.0)

- Operating Mexico as a local market with E-Shop integration
- Activation of the Order tab and shop connection for all other E-Shop countries
- QR code scanner for case creation in the machine overview
- Synchronization and displaying of the following case types in case overview: Start-up, Repair at TRUMPF, Retrofit, Quality
- Original names of attached files are visible to technical support and allow for referencing in the description texts
- Display of file names in attachment areas and when opening files from the case history
- Uploaded files can be opened from the case history
- Consistent wording regarding proactive cases from TRUMPF
- Bug fixes
- Improvements