KASTO VisualAssistance significantly expands the possibilities of remote maintenance and repair.
Using their tablet, smartphone or smart glasses, users can send live videos to KASTO‘s service experts
for real-time visual assistance and information in the event of breakdown or maintenance works.
This enables
• a significantly faster and more accurate exchange of information
• an increase in the proportion of remote repairs
• an increase in availability and productivity
• a reduction in maintenance costs
All connections to KASTO VisualAssistance are encrypted (SSL, https, DTLS, SRTP).
What's new (v21.0.1)
- Create tickets on iOS using AI-powered voice input (rolling out in phases)
- Automatically fill ticket fields from spoken message
- Review and adjust AI input before submitting (human-in-the-loop)
- Faster ticket creation with a simplified flow and fewer steps
- Configure relevant ticket fields for ticket creation
- Set mandatory fields to improve data quality